Domestic Cleaning Alliance (DCA)
The DCA is the only UK based members alliance working exclusively for the domestic cleaning industry. The DCA is a member of the British Cleaning Council, and they exist to support the service provider and the client, as well as offering training for those currently involved in the domestic cleaning industry, or anyone wishing to join it. Behind the DCA is a panel of industry experts, all of whom have a broad and up-to-date knowledge of domestic cleaning, largely through running their own successful cleaning services.
http://domesticcleaningalliance.co.uk
National Carpet Cleaners Association (NCCA)
The NCCA exists to raise standards of expertise and knowledge among carpet, floor and upholstery cleaners, and thereby to protect the public and their furnishings from cleaners who are not properly trained. Every member of the NCCA has undergone expert training – nobody can be a member without proper training. NCCA members work to a stringent code of practice that protects the customer.
The NCCA has the stated Aims and Objectives of establishing and maintaining minimum standards within the carpet and upholstery cleaning industry, in accordance with the Constitution of the Association, to safeguard the reputation of the industry and to protect customers in both the domestic and commercial markets.
http://www.ncca.co.uk/index.php
Institute of Inspection, Cleaning and Restoration Certification (IICRC)
The IICRC was formed in 1972 to serve as an independent, non-profit certification body, to set and promote high standards and ethics and to advance communication and technical proficiency within the inspection, cleaning and restoration service industry. IICRC Certified Firms have earned the right to display the IICRC logo as a symbol of quality. In order to achieve IICRC-certified status, firms must meet a rigorous list of standards in business ethics and expertise. All IICRC Certified Firms must:
- Present accurate information to consumers and conduct business with honesty and integrity.
- Require a technician on all jobs who has been formally trained and passed all required tests.
- Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.
- Maintain liability insurance to protect all parties in the event of an accident.
- Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.